Raphael Cisar – Human Energetics Practitioner (Humanenergetiker) Buchfeldstraße 15 3393 Zelking Austria Email: office@raphael-cisar.com Phone: +43 676 5266662 GISA number: 33004891 VAT ID: ATU76120118 As of: July 2026

Note: This English version is provided for convenience and ease of understanding only. Only the German version of these General Terms and Conditions is legally binding and authoritative. In the event of any discrepancy or difference in interpretation between the two versions, the German version shall prevail.

General Terms and Conditions (GTC)

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all contracts concluded between Raphael Cisar (hereinafter the "Provider") and his clients (hereinafter, using gender-neutral language, the "Client") concerning human energetics services, in particular individual sessions on site, individual sessions via means of distance communication ("online appointments"), and events (e.g. workshops, group offerings, ceremonies).

1.2 The GTC apply in the version valid at the time the contract is concluded. Deviating terms of the Client shall not become part of the contract unless the Provider expressly agrees to them in writing.

1.3 For consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG), these GTC apply only insofar as they do not conflict with mandatory provisions of the KSchG, the Austrian Distance and Off-Premises Transactions Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), and other consumer-protection regulations.

2. Description of Services and Delimitation

2.1 The Provider renders services within the scope of the unregulated trade of human energetics in accordance with the occupational profile of the Austrian Federal Economic Chamber (Wirtschaftskammer Österreich): assistance in achieving physical or energetic balance. The work comprises in particular kinesiological methods, energetic applications using bioresonance and vital field (Vitalfeld) devices, aroma applications, sound applications, and accompanying energetic formats within the scope of events.

2.2 The Provider's services do not constitute the practice of medicine. They do not replace any medical, psychotherapeutic, or other medical diagnosis or treatment. No diagnoses are made, no illnesses are treated, and no promises of cure are given. All services relate exclusively to the energetic level and serve to promote well-being and to stimulate self-regulation.

2.3 By making a booking, the Client confirms that they have been informed of the non-medical character of the services. Medically prescribed treatments or medications must not be altered or discontinued without consulting the treating physician. In the event of health complaints, a physician or psychotherapist must be consulted.

2.4 The Provider owes the careful performance of the agreed service, but not any particular outcome (contract for services, not a contract for work). The result of energetic work depends substantially on the Client's cooperation and individual situation.

3. Conclusion of Contract

3.1 The presentation of services on the website www.raphael-cisar.com does not constitute a binding offer, but an invitation to book.

3.2 The contract is concluded when the Client makes a booking via the online booking system, by email, or by telephone, and the Provider confirms this booking (booking or registration confirmation by email).

3.3 For events, the contract is concluded upon the registration confirmation by the Provider. The number of participants may be limited; registrations are considered in the order in which they are received.

4. Prices and Payment

4.1 The prices shown on the website at the time of booking apply. All prices are in euros and include statutory value-added tax.

4.2 Payment is made, at the Client's choice, via the payment methods offered during the booking process (in particular credit/debit card, PayPal) or – for on-site appointments – in cash or by the payment methods available on site, immediately after the session.

4.3 For events, unless otherwise stated at the time of registration, the participation fee is due upon registration or by the date specified in the registration confirmation. The right to participate exists only after payment has been made in full.

4.4 In the event of default in payment, the Provider is entitled to charge the statutory default interest as well as the necessary reminder and collection costs in a reasonable amount.

5. Appointment Cancellations and Cancellation Conditions for Individual Appointments

5.1 Booked individual appointments (on site and online) may be cancelled or rescheduled free of charge up to 48 hours before the agreed start of the appointment. The cancellation must be made by email to office@raphael-cisar.com, by telephone, or via the booking system; the time of receipt by the Provider is decisive.

5.2 In the event of cancellation less than 48 hours before the start of the appointment, as well as in the event of non-attendance without cancellation, 100% of the agreed fee will be charged as a cancellation fee. Payments already made will not be refunded in this case.

5.3 The cancellation fee is waived or reduced insofar as the Provider is able to allocate the freed-up appointment otherwise. The Client is furthermore free to demonstrate that the Provider incurred no disadvantage or a substantially lesser one. Any judicial right of mitigation remains unaffected.

5.4 If the Client arrives late, the session is shortened accordingly; the agreed fee remains unchanged. From a delay of more than 30 minutes without notification, the appointment is deemed not to have been attended (point 5.2).

5.5 If the Provider must cancel an appointment (e.g. due to illness or force majeure), the Client will be offered a replacement appointment or any payment already made will be refunded in full. No claims beyond this exist – subject to point 9.

6. Online Appointments

6.1 Online appointments take place by arrangement via common communication services (in particular Zoom, Google Meet, or telephone/WhatsApp). The respective access link or contact method will be provided to the Client in good time before the appointment.

6.2 The Client is responsible for the technical requirements needed on their side (internet connection, device, undisturbed environment). If a session does not take place, or only takes place to a limited extent, for technical reasons within the Client's sphere, the fee claim remains unaffected; the Provider will endeavour, where possible, to continue the session or find a mutually agreeable solution.

6.3 If the technical disruption lies within the Provider's sphere, the session will be made up free of charge or refunded on a pro-rata basis.

6.4 The recording of sessions (image and/or sound) is permitted to either side only with the express prior consent of the other side.

6.5 With respect to the data processing carried out by the communication services, the information in the privacy policy as well as the data protection provisions of the respective service provider apply.

7. Events

7.1 For events (workshops, group offerings, ceremonies, and the like), the following conditions apply in addition, as well as any special conditions in the respective event description; the latter shall prevail in the event of a conflict.

7.2 Cancellation conditions: Withdrawal from an event registration is possible as follows (the receipt of the cancellation declaration by email is decisive):

• up to 14 days before the start of the event: free of charge, full refund;

• from the 13th day up to 7 days before the start of the event: 50% of the participation fee;

• less than 7 days before the start of the event or in the event of non-attendance: 100% of the participation fee.

7.3 Instead of cancelling, the Client is entitled to name a substitute participant who meets the participation requirements, at no additional cost. Point 5.3 (alternative allocation, demonstration of a lesser disadvantage, right of mitigation) applies accordingly.

7.4 Cancellation by the Provider: The Provider may cancel or postpone an event if a specified minimum number of participants is not reached, in the event of illness, or for other important reasons. In this case, participation fees already paid will be refunded in full or – at the Client's choice – credited towards a replacement date. Further claims (e.g. reimbursement of travel or accommodation costs) exist only in accordance with point 9.

7.5 Minor changes to the programme, the schedule, or the venue that do not substantially alter the overall character of the event and are reasonable for the Client remain reserved.

7.6 Participation in events is voluntary and undertaken at one's own responsibility. The Client is themselves responsible for assessing their physical and psychological resilience and must inform the Provider of any relevant limitations before the start of the event. Point 2 (delimitation from medicine) also applies without restriction to events.

7.7 The Provider may exclude from further participation any participant who persistently disrupts the orderly course of the event, endangers other participants, or violates reasonable instructions. In this case there is no claim to a refund, insofar as the Provider is not at fault.

7.8 Materials handed out or made available at events are protected by copyright and are intended exclusively for the Client's personal use. Image and sound recordings during the event require the prior consent of the Provider and of the participants concerned.

8. Right of Withdrawal for Consumers under the FAGG

8.1 Consumers who conclude a contract via means of distance communication (in particular via the website, by email, or by telephone) generally have the right to withdraw from the contract within 14 days of the conclusion of the contract without giving any reason (§ 11 FAGG).

8.2 The withdrawal is not bound to any particular form and may be declared, for example, by email to office@raphael-cisar.com; the model withdrawal form below may be used but is not mandatory. To meet the deadline, it is sufficient to send the withdrawal declaration in good time. In the event of an effective withdrawal, payments already made will be refunded within 14 days.

8.3 Early commencement of performance: If the Client expressly wishes that performance (e.g. a session) begin before the withdrawal period expires, they must expressly declare this to the Provider (§ 10 FAGG). If the Client subsequently withdraws, they must pay a pro-rata fee for the services rendered up to the withdrawal (§ 16 FAGG). The right of withdrawal lapses if the service has been fully performed and performance began only after the Client's express consent and their confirmation of awareness of the loss of the right of withdrawal (§ 18 para. 1 no. 1 FAGG).

8.4 No right of withdrawal for events with a fixed date: Pursuant to § 18 para. 1 no. 10 FAGG, there is no right of withdrawal for services relating to leisure activities where the contract provides for a specific date or period of performance. This concerns in particular registration for events (workshops, group offerings, ceremonies) with a fixed date. In these cases, only the cancellation conditions under points 7.2 and 7.3 apply.

8.5 The statutory right of withdrawal under the FAGG and the contractual cancellation provisions (points 5 and 7) exist independently of one another; for consumers, the more favourable option applies in each case.

9. Liability

9.1 The Provider is liable for damages – except for personal injury – only in cases of intent or gross negligence. Liability for slight negligence is excluded. For personal injury, the Provider is liable in accordance with statutory provisions.

9.2 The Provider assumes no liability for the failure of a result hoped for by the Client (point 2.4), nor for disadvantages arising from the Client's failing to undergo, delaying, or discontinuing necessary medical treatment contrary to point 2.3.

9.3 No liability is assumed for objects and valuables brought along by the Client into the practice or event premises, insofar as the Provider is not at fault.

9.4 Mandatory statutory liability provisions, in particular under the Product Liability Act (Produkthaftungsgesetz) and the KSchG, remain unaffected.

10. Confidentiality and Data Protection

10.1 The Provider treats all personal information of the Client that becomes known in the course of the collaboration as strictly confidential, insofar as no statutory disclosure obligation exists.

10.2 Information on the processing of personal data is contained in the privacy policy at www.raphael-cisar.com/datenschutz.

11. Consumer Dispute Resolution

The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body within the meaning of the Austrian Alternative Dispute Resolution Act (Alternative-Streitbeilegung-Gesetz, AStG). Complaints may be addressed directly to office@raphael-cisar.com.

12. Applicable Law and Place of Jurisdiction

12.1 Austrian law applies, to the exclusion of the conflict-of-law rules of private international law and of the UN Convention on Contracts for the International Sale of Goods (CISG). With respect to consumers whose habitual residence is in another state, the mandatory consumer-protection provisions of that state remain unaffected.

12.2 For actions against consumers with their domicile, habitual residence, or place of employment in Austria, the statutory places of jurisdiction apply (§ 14 KSchG). For contracts with entrepreneurs, the jurisdiction of the court with subject-matter competence at the Provider's registered seat is agreed.

13. Final Provisions

13.1 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. The statutory rule shall apply in place of the invalid provision.

13.2 Amendments to these GTC apply to bookings made from the time of their publication on the website.